Privacy Policy
Last updated: March 16, 2026
Crossway Laundromat ("we," "us," or "our") operates the website crosswaylaundry.com and provides laundry services at 4727 Crawfordville Rd, Tallahassee, FL 32305. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect the following information when you use our services:
- Name — to identify your wash & fold order
- Phone number — to send order status notifications via SMS
- Order details — laundry preferences, weight, and service type
We do not collect payment card information directly. Card payments at our machines are processed by the machine manufacturer's payment system.
SMS / Text Message Policy
Mobile numbers collected for SMS notifications will never be shared with third parties or affiliates for marketing purposes. No mobile data will be shared with third parties or affiliates for marketing or promotional purposes at any time.
When you provide your phone number for our wash & fold service, you consent to receive transactional text messages related to your order, including:
- Order confirmation and receipt
- Notification when your laundry is ready for pickup
- Service updates related to your specific order
Message frequency: Typically 1–3 messages per order.
Message and data rates may apply depending on your mobile carrier and plan.
Opt-In
By providing your phone number at our counter or through our website, you agree to receive order status text messages from Crossway Laundry. Your consent is not a condition of purchasing our services — you may choose not to provide a phone number and we will hold your order for pickup without text notification.
On our website, opt-in requires you to check an unchecked checkbox stating your agreement to receive messages. The checkbox is never pre-checked.
Opt-Out
You may opt out of SMS notifications at any time by:
- Replying STOP to any text message from us
- Telling our counter staff you do not wish to receive texts
- Calling us at (850) 942-2186
After opting out, you will receive one final confirmation message. You will not receive any further texts unless you opt in again.
Help
For questions about our text messaging program, reply HELP to any message or call (850) 942-2186.
How We Use Your Information
We use your information solely to:
- Process and fulfill your wash & fold orders
- Send transactional SMS notifications about your order status
- Communicate with you about your service if needed
We do not use your information for marketing, advertising, or promotional purposes. We do not send unsolicited marketing text messages.
Information Sharing
We do not sell, rent, trade, or share your personal information — including your mobile phone number — with any third parties, affiliates, or marketing partners.
We may disclose information only if required by law, court order, or government regulation.
Data Retention
We retain your order information and phone number only as long as needed to provide our services. If you opt out of SMS or request deletion of your data, we will remove your phone number from our notification system promptly.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Also see our Terms & Conditions.